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You can convert these chats into tickets, and transfer them to other agents in your team to better help those customers.
Back in Freshdesk, you can look at correspondence from customers on other channels like email, phone and social media, along with your chat tickets.
Finding a Chat Program Practicing Netiquette Staying Safe Community Q&A The internet has given rise to an entirely new form of communication: the online chat.
Chatting allows you to talk to your friends, family, or complete strangers in real-time, and the number of people that chat online is enormous.
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Live Agent is a feature rich multi-channel live chat software with 170 support features including email ticketing, live chat, phone support, social media integrations, support portal and API.
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Live Guide is designed for optimal operator efficiency, with intuitive controls and a customizable interface.
The product has great features like preview chat, remote assistance and Audio/Video chat and can easily integrate with any third-party software or system.